Survey Solutions is a UK based research consultancy, that also operates internationally, with core services in Employee Surveys, Customer Surveys, and 360 Degree Feedback.
We provide clear insight on the issues that matter to organisations today:
- Customer loyalty and advocacy
- Employee engagement, talent management and retention
- Perceptions of the Employer Brand, and those of the Customer Brand.
We take time to understand your needs and provide expert customer and employee feedback to give you a real edge in your markets. We identify and measure key drivers of your business performance, and help you develop action blueprints for performance improvement.
Our clients are our best credentials. In the last 12 months, we have worked with over 90 organisations, large and small, across corporate and public sectors, and with UK and international reach.
For comments from our most recent annual client survey,
and to find out why 98% of our clients would recommend
us, click
here
Employee Surveys and Staff Surveys
We have been conducting staff surveys for 15 years, so we understand what generates employee engagement, satisfaction, motivation and improved staff retention. Our staff survey clients range in size from 40 to 50,000 people; we have a full range of research methods, report styles and delivery systems, all based on an extensive database of validated employee survey questions.
We conduct a large number of employee surveys each year, generating response rates that usually exceed 70% - we can help you to generate great response rates and honest feedback from your staff survey.
Customer Surveys
We have been measuring customer satisfaction and loyalty using customer surveys since 1993, including Net Advocacy measurement. Our customer survey options include approaches based on Net Advocacy techniques, and go much further by identifying the key drivers of Advocacy, together with other vital aspects of customer loyalty.
360 Degree Feedback
360 degree feedback is a key tool in your Talent Management strategy, as it gives employees a wider and more representative perspective on how they are perceived at work, from the people they actually work with. Managed correctly, 360 degree feedback is a powerful self-development tool that integrates seamlessly with more formalised appraisal systems. Easy360 is our specialist 360 degree feedback solution: in addition to automated ‘ready-to-run’ questionnaires, we can manage the full set up and administration of tailored programmes – from the development of competency frameworks and questionnaires, through to managing the assessment and reporting process, and providing post-assessment feedback if required. For more on 360 degree feedback, please visit the easy360 website. |
