Action Planning

Both Employee Engagement and Customer Loyalty demand dynamic and continuous activity, and improvement efforts need to be properly co-ordinated and project managed through effective action planning systems.

Our Survey Central Action Planning Tool allows you move your survey results into active plans for future business change, and to track action plans at organisational and manager levels. The tool is intuitive and easy to use, comprising:

For the individual Manager:

• Individual Action-plan Homepage providing prompts and guidance on where to start, showing an overall view of how many tasks have been completed and highlighting plan milestones that are due
• Individual Action-plan Set-up, plan-builder, plan updating and progress reporting, export to PDF, collapsible/expandable timelines where each manager develops, views, edits and monitors their plans to address each topic, including providing information on what they’re going to do, why and how success will be measured

For senior Managers:

• Global Action-plan Homepage for the cascade of particular tasks to all Managers or those in a specific Directorate or Division
• Action-plan approval and monitoring tools
• Alerts system: email reminders focusing on due and overdue tasks, overdue approvals