Telephone survey companies may vary in their approach, but in essence telephone interviews are usually the quickest way to get quality and more in depth feedback from a representative sample of customers, whether they are business customers or domestic consumers.

Survey Solutions Ltd has many years experience as a telephone survey research firm.. From our offices in Teddington, Middlesex, we can carry out up to 4,000 telephone interviews per week.

Survey Solutions is registered to the international quality standards ISO 20252 and ISO 9001, and all of our telephone survey interviewers undergo extensive initial and ongoing training and supervision.

Telephone interviews are carried out from our Survey Central interviewing hub, which means effective sample and quota controls, and immediate deployment of survey results to secure online portals to which clients have immediate access. No more waiting days and days for report output - see your reports immediately, in highly visual graphical and tabulated formats, designed in the exact way you want them, ready for internal presentation to your management teams.

Our online survey system is state of the art, and suitable for both customer and employee survey applications

Our online service gives you:

• State-of-the-art software for survey design
• Ability to “drill down” into key feedback data in real time
• Access to a unique range of interactive reporting features
• Capacity to design presentation materials around high quality charts & tables
• Direct, seamless and interactive access to the datafile and report formats as responses come in

Postal surveys are a convenient and relatively low-cost way for your research targets to give feedback at a time that suits them. Postal questionnaires are possibly the best way to access the views of otherwise hard-to-reach groups.

Our service in postal surveys normally includes:

A complete outbound service covering:

• Printing, collation & despatch of questionnaires, letters, freepost reply envelopes
• Reminders and re-mailings when required," netted off" against responses already received

Complete response handling and data processing service:

• Logging & reporting response volumes
• Checking of questionnaires
• Electronic data capture for maximum speed/minimal error, supplemented by manual data entry where necessary

We can provide face to face interviewing across the UK and internationally through a global network of quality-registered associate agencies.

Our expertise in face to face interviewing allows more direct contact with your research targets and an opportunity for greater depth to the feedback by building a rapport with the respondents.

We can provide:

• Town, street and exit interviews
• “Hall” testing locations in major UK towns
• Door to door interviewing
• Event-based interviewing, such as race meetings or sports matches

Focus groups provide a level of depth and insight that is not always possible from structured quantitative surveys. They are ideal for exploring concepts and ideas as well as issues around brand and product choice, customer loyalty and detailed perceptions of competitors.

Our service covers:

• Detailed planning of groups: recruitment of the right participants, arranging venues and catering, drawing up the Discussion Guide
• Highly experienced facilitators/moderators that are used to working with a variety of audiences
• Access to specialist focus group venues that incorporate two-way-mirror viewing and video recording facilities
• Live video streaming of groups to your office - ideal when conducting focus groups in various countries
• Simultaneous translation of groups conducted in other languages, again ideal for live or web-streamed observation of groups