Better Fieldwork

How do you measure achievement against your core customer values, goals and Key Performance Indicators (KPIs)?

By offering a full range of qualitative and quantitative research methods, we’ll help you get the most from your research methods.

Mixed Mode Interviewing

Combining different fieldwork methods can be a highly effective way to get in depth, comprehensive results.

For example, you can start by using depth interviews and focus groups to identify themes and issues, then employ telephone,  online or postal surveys to rigorously measure the performance of important attributes.

We offer a full range of survey methods, including telephone, IVR, SMS/mobile, postal, online, and face to face interviews.

We’ll help you maximise the impact of your fieldwork results by:

• Selecting the fieldwork method or combination to maximise the reach, depth and value of your customer feedback
• Providing experienced and trained project managers and fieldwork teams to make sure your results are valid and reliable
• Delivering rapid results in line with the schedules we agree with you
• Guaranteeing stringent Quality Control as an MRS Company Partner and ISO 9001 certified company
• Making sure the interview process is positive and rewarding for your respondents

Call us today on +44 (0) 20 8943 1445 to get the most from your fieldwork.