A regular and cost effective barometer survey of customer perceptions of your products and support services to really understand what drives their behaviour and satisfaction, help reduce customer ‘churn’ and help give you that competitive edge.
Establish and track satisfaction with your IT products and services – from installation to ongoing support and training
Understand the key factors that drive customer satisfaction and ultimately loyalty or defection
Identify and track net advocacy, a net promoter type score
- 40 question pre-developed survey
- Add further questions if you want to
- Available by online, printed or telephone survey
- Detailed report
- Key summary statistics
- Comparisons by different customer types available
Click here for an initial Quotation.
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