Go beyond basic post transaction ‘keypad’ surveys; our approach will give you more in-depth key performance measures that you can use to plan real service improvement!
Establish & track key customer service attributes
Link to Key Performance Indicators in SLAs (Service Level Agreements)
Identify and track net advocacy, a net promoter type score
Understand customer needs and requirements
Pinpoint weaknesses in the customer contact cycle
- 20 question pre-developed survey
- Add further questions if you want to
- Available by online, printed or telephone survey
- Detailed report
- Key summary statistics
- Compare results between agents available
Click here for an initial Quotation.
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