Our focus on customer satisfaction and loyalty surveys across many different sectors means that we can quickly set up a new telephone, online or postal survey project to suit your needs. Often the requirements will be similar for any one market sector, and so we have developed a number of ‘ready-to-run’ solutions – see the list on the right. The questionnaires for these surveys can be used as they are, or as a base to which your own questions can be added. We have streamlined the data collection and analysis processes, to reduce the costs for you, without compromising on the quality or integrity of the analysis. With each solution you receive:
- High quality interviewing and data collection methods, using state of the art software and interviewers - and all conducted to ISO 20252 standards
- Topline analysis of results within 3 working days
- Detailed charts and tables
- Net Advocacy scores (also known as Net Promoter Score)
To this basic package, you can add as much consultancy support as you need – scripting of further questions, report writing/interpretation, key driver analysis, presentation of results to your management team, and so on.
After all, why pay someone to re-invent the wheel every time you run a survey?
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