How good do your customers feel at that crucial moment
when they want to buy your product or service? Have you
lived up to your brand promise? Can you really provide them
with what they want?
At Survey Solutions, we have a network of Mystery Shoppers
throughout the UK, all 'shopping around' to ensure you are
living up to your customers’ expectations:
Mystery visits – we check that your
standards are being consistently delivered by your staff
and highlight any further staff training needs.
Competitor evaluations – we research
what your competitors are offering, and provide relevant
comparisons with your offer.
Price audits – we collect detailed
pricing and promotional information on relevant products
in different retailers, to enable you to make accurate strategic
pricing decisions.
Product placement and branding audits
– we check how your products are displayed compared
to competitors, helping you to improve and optimise the
exposure of your products and/or promotional literature.
Telephone test calls – with widespread
use of call centres, sales order lines and helpdesks, that
are often outsourced, there is a real need to monitor how
well staff manage your customer interface. Mystery calling
is used to check that staff are answering queries correctly
and also making the most of opportunities to promote other
services and products.
Website and e-commerce operations –
we test the usability and efficiency of your web-based customer
operations - for example, we can check on response times
when people make enquiries via the web or we can monitor
delivery times when people use the site to place an order.
If you have a mystery shopping assignment in mind, please
contact Chris Butcher on 020 8943 1445, or e-mail chris.butcher@surveysolutions.co.uk
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