Survey Methods
Most customer satisfaction and employee surveys rely on one or other, or combination, of online surveys, printed questionnaires and telephone interviewing techniques. The method selected will partly depend on factors such as speed, survey targeting and budget, but other critical aspects are:
- convenience and practicality for the person completing the survey
- the depth of questioning that is required.
Survey Solutions manages survey data collection and interviewing based on all methods, but mainly online, printed/postal and telephone methods. Our online solutions include a very user-friendly mobile version, ideal for smartphone and tablet computer screens.
We also regularly carry out more qualitative research using focus groups, depth interviews, and text analytics (gathered from responses to open questions in structured surveys).
Explore more from the links below, check out our Survey Methods Compared page, or get in touch and talk to an expert.
Online and Mobile surveys
Our online and mobile survey solutions offer a great combination of cost, convenience, speed, and high survey response rates
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Printed and Postal surveys
When you need printed questionnaires, you also need expert attention to detail in postal fulfilment and data capture. We have over 20 years' experience!
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Telephone surveys and IVR
Top methodologies for getting more in-depth customer feedback, whether for B2C or B2B projects
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Qualitative: Focus Groups and Workshops
When you need detailed diagnostics, our highly skilled Consultants and Moderators can help you put flesh on the findings from more structured surveys
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Survey Methods Compared
Check out our comparison table to see the strengths and weaknesses of different survey methods
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Online Reporting
We take online reporting and dashboards to new levels of usability and flexibility. We can also incorporate Action Planning systems for managers, complete with email alerts and corporate summaries of actions and pending actions
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