With over 20 years’ experience of running employee opinion and appraisal surveys, customer loyalty surveys and consultancy, we at Survey Solutions know that employee engagement and customer loyalty are central elements of the business environment. By using our range of services, you will gain insights into your business. Our measurement and analysis helps you seize opportunities to make improvements, gauging your progress along the way to ensure maximum return to your business.
As well as employee engagement and customer experience surveys our expertise includes running many other survey types, such as culture surveys, attitude surveys, change management surveys, internal communications surveys, stress audits, membership surveys, stakeholder surveys, feedback gathering about an internal function (e.g. shared service centres) and NPS surveys
We add value through:
Our Project Leaders draw on their experience from working in business and are multi-skilled, with HR, IT, managerial and research backgrounds. All of them are excellent project managers. They provide you with invaluable advice and help and expert know-how to get the highest response rates from your teams and to draw out the information that you need to develop your organisation. Their assistance can range from presenting survey results to senior management teams to conducting focus groups and making actionable recommendations for action planning
Partnership working is our normal style – and that’s the same whether we’re working with a local authority, an international corporation, a charity, an SME or a private business.
We outline all project tasks and milestones in a simple schedule that we agree with you. That way everyone knows what to expect, and when. And we keep our promises. Our flexible approach allows us to maintain an open and responsive dialogue with you, working as a team to offer guidance, suggest options to consider and meet your needs with speed and efficiency.
You need maximum participation to be able to really understand your target audience’s views. To help with this we offer surveys online, in printed form and over the telephone, with multiple language versions available wherever required. Online surveys are responsive on mobile and tablet devices and work on all browsers. Participants are made fully aware of what the survey will achieve and they are assured of our independence and the confidentiality of their answers
“When will I see the results?” This is the first (or maybe the second) question a new customer will ask and we are just as impatient as you to see the survey scores. Fully checked and accurate survey results are delivered quickly, usually a week after the survey closes. Clients love our online survey reporting tools and tell us they are among the best in the industry. The easy-to-use online results portals provide an impressive range of personalised reporting, benchmarking and cross-tabulation features. Results relating to teams, departments and the company as a whole can be communicated across the organisation easily and securely. We also offer a range of written, presentational and charted reporting outside the online reporting tools.
As Company Partners of the Market Research Society, and fully ISO9001-compliant, you can rest assured that all work is carried out with the utmost integrity and in strict observance of the Data Protection Act. We place quality and a commitment to good practice at the heart of everything we do. By keeping all aspects of our comprehensive service in-house, we can ensure the highest standards are met at all times.
Targeted, meaningful information is provided for your managers and teams. Key performance indicators are monitored and expert guidance is provided. Finally, appropriate action plans are developed and embedded in your organisation using focus groups, 360 degree feedback and development workshops to build skills and capabilities where the survey results suggest they are needed.
Our Project Leaders and Project Managers are backed up by a team of other exceptional individuals who can provide consultancy to support your business needs. Our expertise includes:
Call +44 (0)20 8943 1445 to find out how your business can profit from our bespoke, flexible and transformative service.