News and blog

His Master's Voice - The next high street casualty?

With HMV going into administration for the second time in 6 years, what can the business do in order to make it more appealing to the discerning customers?

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A positive Christmas (customer) experience!

The last few years have seen a decline in High Street footfall and consequently, spending. But how is the High Street fighting back?

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All in the mind

Customer expectations are shifting and it's good to see organisations reacting accordingly!

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Art & reality becoming blurred!

Ever get the feeling that the lines between art and reality are becoming increasingly blurred?

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How much time have you got?

Speed-reading, bullet-points & making sure your audience have the information they need!

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Knowing what your customers are thinking

That Nike ad!

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