More than 60 clients a year choose Survey Solutions to deliver their employee engagement surveys, customer surveys and 360 degree feedback programmes. They include many of the UK's most respected businesses and organisations. Operating across all sectors, from retail to local government, manufacturing to finance, we have gained an ever-growing number of delighted clients, as well as a reputation for excellence.
The reaction to the systems has been very positive, with quite a number of comments about the logical sequencing and ease of use. The workflow element of the systems has also aided efficiency, with good visibility of process status for both users and system administrators. With the support of Survey Solutions we now have a reliable software platform that allows managers and appraisees to focus on the quality of the performance discussion. The Survey Solutions team have always been very good at working in partnership with Infinis. They have proved responsive to our requests, clear in terms of project planning and delivery, and very supportive to our post-implementation service requirements.
It's been a pleasure working with Survey Solutions to deliver our staff survey. They have helped us develop a set of questions tailored to our individual needs. Also working closely with us to provide detailed and relevant reporting. They are always available for further support and provide us with excellent level of service. Their experience has been invaluable to us.
General Medical Council
Survey Solutions provides a very quick and easy service which enables us to survey our staff anonymously, so that we are sure of getting the frank answers we need to inform our HR strategies for the future. They also provide useful help with analysis of the results, so I wouldn't hesitate to recommend them!
Federation of Master Builders
Very pleased with the quality of the outcomes and the responsiveness to issues that were raised. We are looking forward to working with you again on our next Employee Engagement Rollout in 2015.
BMT Group Ltd
They are a truly great team! Flexible, passionate about what they do, happy to help with any last-minute change or query. I’d highly recommend them
We receive full support on our Survey and have done for the past 2 years. That's why we've signed up again! Our Project Team have been excellent and always on hand to give honest advice.
Survey Solutions are very supportive in aspects of the service they offer. Working with Survey Solutions provides us with a balanced view about how our staff are feeling and the issues as they see them. It helps us to improve our communication and provides a structure to help us drive improvements. I am very happy with the support and guidance that Survey Solutions have offered me throughout our surveys for the past 2-3 years.
It went very smoothly and the team were fantastic and implemented the system in a short amount of time.
Power to Change
I thoroughly enjoyed working with Survey Solutions. They provided us with a well managed solution to our survey needs, from identifying the right questions to providing comprehensive reporting. I felt they delivered the extra mile as they were always there to support the challenges an employee survey project can present.
We have worked with Survey Solutions for the past 6 years and during this time have always found them to be professional, practical and proactive. The team is always more than happy to answer any queries, give expert advice and support in any way they can. Their management commentary report has been a great support in our communication plans to both Trustees and staff. This report gives a clear outline of the results and is really easy to follow.
Chartered Management Institute
Survey Solutions provided a program that was linked to our needs, and were happy to adapt as required. The project helped to outline the main cultural issues facing our organisation, enabling us to actively pinpoint areas for change, especially following the focus groups that Survey Solutions ran and facilitated. The survey solutions team were personable, interested in our business goals and delivered prompt service that was value for money.
We have used Survey Solutions feedback reports for several years as part of a development tool for all our managers and by using our company competencies as the framework the reports were able to identify strengths and development points for managers. The feedback reports are providing the individual with clarity on what they do well and why and equally on areas where improvements can be made. The reports have certainly made managers more self aware and through personal development planning beginning to enhance their leadership capabilities in particular.
South Western Railway
Working with Survey Solutions to deliver BMiSay has been a seamless experience. We have been thoroughly impressed with the professional manner in which the project was run and the quality of the data has given us a much deeper insight into what we are doing well as an organisation and what we can be doing better. This allows us an opportunity to really get under the skin of the issues that affect the engagement of our staff.
Very professional and responsive company.
Survey Solutions were extremely knowledgeable and helpful throughout the implementation process and survey set up. Following the survey being completed, they responded in a very timely manner to any queries and provided additional support when needed. The results of the survey enabled us to easily identify the key objectives that the firm needs to focus on and the projects to take forward. It enabled us to recognise our successes and areas that we could improve upon.
Watson, Farley & Williams
Survey Solutions have run our survey twice now. Our survey has been a combination of paper-based and online, in eight languages across 15 countries, with results provided via an interactive portal with a number of bespoke reports provided in addition to the portal. Both surveys have run very smoothly, on time and on budget and I have always found Survey Solutions to be easy to work with, flexible, proactive. I would not hesitate to recommend them.
Once again Survey Solutions provided a brilliant service, put me the customer first and delivered on time without any fuss. Our scores have increased and people are feeling more involved across the business and taking ownership for engagement. When we started this journey on engagement, people were sceptical about anonymity, but after the first year the proof was there that Survey Solutions protected everyone's views and scores with complete confidence and the value was added right there in the trust that was built. Fantastic Service - many thanks for making my life easy
Great staff who are always on hand to answer any queries. If they don't know, they will find out. Survey Solutions provide clear project plans that are adaptable and a genuine, friendly service
The project team at Survey Solutions were very helpful throughout the project. They were flexible and incorporated all of our requests. Plus the system was easy to use. Survey Solutions made the process of setting up and running the 360 easy
Only to say thank you for the service we received. We have used other service providers where we felt more like a customer, but with Survey Solutions we felt like a partner and the process, from start to finish, was specific to us.
Thank you very much for delivering our survey. We had a great experience with you and look forward to working with you again next year!
We have worked with the team on our last two Employee Opinion Surveys and feel we have found an ideal, long-term partner in Survey Solutions. The project team took the time to really understand the nature of our business and sector, as well as the goals we had for the survey project, and suggested a number of improvements we might have otherwise overlooked.The reports and analysis provided were outstanding tools that allowed us to drill down and identify the most compelling issues for us to target in the coming year.
Port Of London Authority
Always an excellent service. Survey Solutions is proactive in understanding our needs and can be relied on to deliver. I value the insight that they provide for me. We are still on our engagement journey and the results we’ve seen in the business during the last few years clearly demonstrate improved engagement in our workforce.
DB Schenker Rail (UK) Ltd
Dedicated account manager with thorough knowledge on the subject. Good level of interaction throughout the process to ensure that we asked pertinent questions surrounding the requirement to communicate our values.
We wanted a partnership with a provider who could really understand our needs. Within weeks, we commissioned Survey Solutions to develop a 360 degree feedback system for us. We chose Survey Solutions because of their proven expertise in this area and the practical realism that they brought to the table from the start of the project. There was a clear alignment with our values and core competencies that stood out compared with the other organisations on our short-list.
Bird & Bird instructed Survey Solutions to carry out our bi-annual staff engagement survey. Our contacts were a real delight to work with and made sure they understood the culture of our Firm before designing the survey. They were both very helpful and responded quickly to any amendments or queries we had regarding the survey. The whole process was very seamless and we wouldn't hesitate to use Survey Solutions in the future.
Bird & Bird
Survey Solutions builds trust by giving excellent service, listening and taking action on what I've discussed. Approaching work with enthusiasm and taking ownership, going above and beyond to achieve great results. Amazing customer service - when I need help and support the team are always there for me. Survey Solutions have a wonderful product which meets the needs of my company. They also have an innovative approach to what the customer requires.
Wales & West Utilities
For our first experience, everything went as well as could be expected. Going forward, if we decide to do the survey again, then we would just want to iron out any minor challenges that we had.
Our contacts were excellent and provided everything we needed within the specified timescales. The reports we received were really useful and provided everything we needed. Survey Solutions provided everything we needed to the budget we had and were excellent at making recommendations to help us remain within budget, whilst still providing all the reports that we wanted. I would like to say thank you to our contacts for supporting us through the process and providing us with a really useful tool to assist us to change and address the areas of concern.
Survey Solutions have proved themselves to be more than just a robust delivery channel for survey provision. They have become a dependable partner for the Nuffield Health organisation. They offer a valuable sounding board for bouncing ideas and sharing best practice, the result being a product now integrated deep in the fabric of our culture, shaped to the exacting needs of our stakeholders and to our bespoke business plans. I can only highly commend the team at Survey Solutions for their personable approach and their attention to each and every detail of the research process.