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Privacy Policy

Information we may collect from you

We may collect and process the following data about you: Information that you provide by filling in forms on our site This includes information provided at the time of registering for certain services offered via our site, subscribing to web-enabled services such as 360 degree feedback assessments, subscribing to newsletters or other regular information services, or requesting further services.

We may also ask you for information when you enter a competition or promotion sponsored by one of our clients via an online survey hosted through our sites, and when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our site (including traffic data, location data, weblogs and other communication data, together with the web pages that you access).

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our own secure servers, to which only our own employees have access.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. You are strongly advised not to share passwords with another person(s), unless you fully understand how such password(s) may be used, and the data that may become available to that other person(s)

Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of data from you, your customers, potential customers or employees that is transmitted to our site; any transmission is at the senders own risk. Once we have received data from any of these sources, we will use strict procedures and security features to ensure that the data is secure and safe from unauthorised access.


We attempt to ensure that our systems are secure at all times. Where appropriate, we employ firewalls, encryption technology, passwords, personal identification numbers and access control methods to control access to data stored on our systems.

Virus protection

We have taken reasonable precautions to minimise the risk from software viruses. However, you should carry out your own virus checks before opening any attachments that are from, or appear to be from, Survey Solutions Ltd.

Uses made of the information

We use information held about you, your customers and/or your employees in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow users to participate in our services, including surveys and 360 degree feedback assessments that are hosted by us from or via our sites, assuming that the users choose to make use of such services.

To notify you about changes to our service.

We may also use your data, to provide you with information about goods and services which we think may be of interest to you and we may contact you about these by email, by post or by telephone.

If you do not want us to use your data in this way, please advise us of this at any time, by email or post .

We do not disclose information that identifies individual survey respondents to our clients, but we will provide them with aggregate information about responses to specific surveys (for example, we may inform them that 15% of respondents aged under 30 have used their product in the past month). We may also use such aggregate information to help clients reach the kind of audience they want to target (for example, women in SW1).

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your company information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose limited data to the prospective seller or buyer of such business or assets.

If Survey Solutions Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of business and other agreements; or to protect the rights, property, or safety of Survey Solutions Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. In general, if you make an enquiry to our company related to our services, we will take that as permission to keep you on our marketing database, and we may contact you by phone, email, or post from time to time to update you on our services, unless you have specifically asked us not to do this. We may also contact you as a result of acquiring an opt-in list of potential interested clients. You can exercise your right to prevent such processing by informing us at any time that you wish us to remove some or all of your contact data from our database, and/or by checking certain boxes on any forms that we use to collect your data. You can also exercise the right at any time by contacting us.

Our site may, from time to time, contain links to and from the websites of other companies, partnerships or individuals. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act 1998 ("Act") gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed here

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