In recent years, discussion in how employee survey might change to be more effective has centred on the concept that more regular checking of employee opinion, engagement satisfaction will be more effective at driving change within an organisation.
This is of course consistent with ongoing customer satisfaction projects, for many companies these run continuously or at regular frequent intervals e.g. monthly, so that they can move quickly when issues arise.
The problem being solved in both customer and employee contexts, is that ongoing monitoring of how the organisation is performing leads to speed of reaction. A criticism of 'point in time' surveys which may take place once per year is that action plans to address feedback are put in place and there is no check on the impact they are having until the next annual survey runs.
The opportunity to react to employee feedback can lead to powerful results that lead to engagement and satisfaction improvements and drive business performance.FIND OUT MORE
With high acquisition costs for most businesses, identifying customers who are becoming dissatisfied with the experience and why is a major opportunity for businesses to retain customers and contain costs.FIND OUT MORE
Does the relationship stage that people have with organisations make a difference? Do perceptions or experience of working for or buying from an organisation change? This approach offers an opportunity to track and investigate the lifecycle impact.FIND OUT MORE
We don't expect our clients to become experts in survey research or online survey tools to be able to run effective continuous programs. We partner with client to provide the expert advice and robust platform that takes care of the hard work.
Enabling fast and agile business decision making
We recognise that each business will have unique circumstances, so we avoid limited or constraining the options, ensuring that we can offer the exact solution that fits the client need.
Flexibility is a central part of our approach, recognising the complexity of a modern organisation in a challenging and competitive environment.
Once again Survey Solutions provided a brilliant service, put me the customer first and delivered on time without any fuss. Our scores have increased and people are feeling more involved across the business and taking ownership for engagement. When we started this journey on engagement, people were sceptical about anonymity, but after the first year the proof was there that Survey Solutions protected everyone's views and scores with complete confidence and the value was added right there in the trust that was built. Fantastic Service - many thanks for making my life easy