Customer SurveysHelping you to make the right connection with your customers

What is Customer Experience?

Highly satisfied customers are the key to organisational success. Maximising customer advocacy, commitment and satisfaction can generate significant growth.

Customer Surveys

Our customer experience experts will create the survey that is right for you and right for your customers. Our best practice approach will ensure that you capture the thoughts and feelings of your customers, gaining the insights you need to deliver great experiences.

Measuring Customer Experience

The metrics you use are key to driving improvements in customer experience, and can include overall satisfaction, share of wallet, loyalty, purchase intention and recommendation. We can guide you on the use of metrics, including Net Promotor Score to identify customer needs and key touchpoints.

Survey Solutions have proved themselves to be more than just a robust delivery channel for survey provision. They have become a dependable partner for the Nuffield Health organisation. They offer a valuable sounding board for bouncing ideas and sharing best practice, the result being a product now integrated deep in the fabric of our culture, shaped to the exacting needs of our stakeholders and to our bespoke business plans. I can only highly commend the team at Survey Solutions for their personable approach and their attention to each and every detail of the research process.

Nuffield Health

Bespoke solutions to gain insight of your customers

We don’t believe in ‘one size fits all’ customer feedback approaches.

No two organisations are alike, so we work in partnership with clients to develop a tailor-made solution that fits their specific needs.

  • Simple and in-depth surveys
  • One-off and on-going survey programmes
  • Regular Pulse surveys
  • Focus groups or 1-1s to investigate specific issues
  • Ongoing tracking surveys providing regular updates on the customer experience

Working with Survey Solutions makes the whole process a lot easier to manage. The project team deliver valuable insights and are flexible to our needs as a business & customer.

PHS Group

The benefits of measuring customer experience

Measuring and tracking customer experience via satisfaction surveys and customer feedback systems is a critical element of business intelligence for most successful organisations.

It is a competitive advantage which can:

  • Provide direction for innovation and new product development
  • Offer protection from repertoire behaviour
  • Highlight parts of the customer experience which can provide differentiation
  • Give customers a better user-experience
  • Flag where the customer experience is not delivering to focus improvements

Which contributes to the business benefit of an improved bottom line!

Helpful staff, clear reports, and easy to use portal

Canopius

Call us now on +44 (0)20 8943 1445

Other services

Employee Surveys

Employees are your most important asset. Ensure they are fully engaged in what they do and maximise their potential.

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360 Degree Feedback

Enable each employee to develop within the organisation and contribute to a high-performing team.

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