Keeping you informed - some recent articles we've been reading
We like to keep ourselves informed on news and events. Here are a few articles we've been reading over the last few weeks.
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Your employees are your most important asset. So it makes sense to maximise their potential and ensure they are fully engaged in what they do. And that means recognising their views, understanding what motivates them and being aware of the obstacles that get in their way. We tailor your survey to meet your needs and deliver fast online access to your results, to help you gauge current attitudesFIND OUT MORE
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Business success is built on being able to deliver the optimum customer experience at the right price. Relevant, accurate and valuable insight into your customers’ behaviour, can be the driving force behind your business decisions. The better market intelligence you gather, the better insight you gain and the better decisions you can makeFIND OUT MORE
a large southern-UK-based County Council to understand the usage of their household waste and recycling centres and find out their visitors views, tracking perceptions over time
a large healthcare group to highlight where in the organisation employee engagement is strongest and weakest, focusing on topics for action that showed significant improvement by the next survey
a global provider of online collaboration tools to improve the extent that the company values are embedded in local practice and management style.
an international tobacco company to understand employees perceptions of its shared services provision and to identify how it could become more effective
a leading transport and logistics provider to increase employees commitment to the organisation and improve employee retention
a northern-based dispute resolution service to improve employee engagement and reduce disengagement through improvements in internal communication
a large northern-UK-based Borough Council going through a major transformation programme to understand engagement levels amongst staff and to take actions to support their staff through this critical transition
a top-end UK retailer to understand how employee engagement can impact on sales, helping them to achieve an ambitious revenue target
a major player in the wellbeing and fitness industry to gain an ongoing understanding of customer satisfaction with its services and to instigate focused service recovery measures, improving customer retention
a professional body to develop its employee engagement levels over a period of more than 5 years, resulting in positive culture changes to drive organisational effectiveness and improve the bottom line
a global company in the logistics industry to gauge perceptions of individual managers leadership capabilities and enable the development of each manager by providing both feedback and an online development planning tool
a multinational technology company that has undergone substantial restructure to gauge how satisfaction and loyalty levels within its global customer base can be improved, what actions are needed to build on employee engagement levels and how the two are linked together
a world-class hospital group to achieve its best-ever employee survey response levels and identifying factors to improve employee retention
a UK-wide food producer to engage its employees and agency workers using their native languages to feed back their perceptions of their employment experience and working environments