As a nod to the important events in UK politics over the last day, the MR industry and particularly political polling has come under fire over the last couple of years. A good overview of the #GE2017 polling is reviewed by Research Live.
On a more serious note, the CIPD have published a detailed research report which has many important findings for HR leaders. One that stood out was the importance of up-skilling existing employees in light of a challenging recruitment market, but there is lots of good analysis and insight here.
A light-hearted piece on unusual employment benefits from UK employers from the Daily Telegraph – which one is your favourite perk, perhaps the Star Wars cinema or annual sailing trips to Maldives!
Of course, a successful business not only wants engaged employees, loyal customers are an important obsession as a Harvard Business Review article explains, with a helpful way to define your ‘competition’ in customer terms.
Finally our new MD, Colin, recently encountered delays on a flight that made this contributed article from Forbes on Great Customer Service Cultures stand out.